Escalating game changers impacting both leisure and business travellers
With the global luxury market collectively growing at 4 percent to an estimated €1.08 trillion in 2016, according to a recent Bain & Company Luxury Study, coupled with optimistic forecasts that the luxury goods market will pick up in 2017, the hospitality industry is gearing up for elevated demand among both leisure and business travellers. This amid evidence that, despite widespread geopolitical uncertainties, luxury consumers are redirecting their spending toward new and more personalised high-end experiences like luxury travel, food and wine.
"The luxury market has reached a maturation point," said Claudia D’Arpizio, lead author of the study. "Brands can no longer rely on low-hanging fruit. Instead, they really need to implement differentiating strategies to succeed going forward. We are already starting to see clear polarisation when it comes to performance with winners and losers emerging across product categories and segments."
D’Arpizio also underscores that personal luxury market brands that “take an omni-channel, customer-centric approach will rise to the top." Such is the prevailing wisdom for both the B2C and B2B luxury travel sector, specifically, with personalised experiences, quality of service and private booking options serving as primary distinguishing factors for luxe brand positioning throughout 2017 and beyond.
Let’s take a look at how these key drivers will converge with evolving luxury travel trends to greatly influence various vertical sectors—and, in doing so, the marketplace at large—in the months ahead.
Small group cultural immersions loom large
Travellers are increasingly seeking exclusive and regionally authentic itineraries that cater to small groups. Tour companies like Fort Washington, Pennsylvania-based Gate 1 Travel are capitalising on this trend with offerings that provide the convenience of an escorted tour with the intimate view of local cultures that large groups just can’t provide. “Our small group tours option has seen, by far, the most significant increase in booking volume–up 50% in 2016,” the company reports.
A City Lodge Hotel Group report concurs that the trend of being “connoisseurs of local culture” will boom this year. It emphasises that indigenous tourism experiences and cultural immersion will remain a big factor whether travelling within your own home country or jaunting to faraway lands. “We’ll see more people wanting to visit more than the big landmarks and monuments of their destination,” it says. “Rather people are more likely to be interested in knowing about the locals–those that call that place home. Trips to the rural communities will become popular, and travellers are likely to be more interested in private guides that teach them about the traditional ways of life.”
Private villa travel surpassing leading luxe resorts
Today’s private villa rentals have become the ultimate in luxury travel lodging for vacationers and business travellers, alike. This is due to the vast array of benefits and creature comforts offered for couples, families and small groups. While maximised privacy and security, uber-tailored guest service and 5-star accommodations and amenities are chief reasons the trend toward private villa lodging is exploding, an elite few have offerings far beyond that don’t just rival, but exceed, those offered by high-end resorts.
According to luxury travel agent Sandy Webb who books elite vacations all over the world “private villa residences offering first class, one-of-a-kind services are ushering in an entirely new era of bespoke hospitality around the globe. They are, in fact, single-handedly setting a new and decidedly elevated standard for luxe travel worldwide.”
One private villa exemplifying this new standard is Casa Dos Cisnes - Puerto Vallarta’s foremost premier private oceanfront villa vacation experience. This 10,000 square foot Casa Dos Cisnes property, a five-bedroom colonial style home with breathtaking views of the Pacific that can accommodate up to 10 adults, goes over-and-above to ensure each guest’s needs, desires, hopes and expectations for an extraordinary private villa vacation are fulfilled.
According to owner Cathryn Arnell, this includes proffering a bevy of premium benefits, including an authentic and stylishly-appointed residential setting, custom-prepared gourmet meals from an on-site private chef, 24/7 bilingual butler service and multiple staff, monitored security, housecleaning services, private infinity-edge ocean view pool, fully equipped state-of-the-art gym, large media-entertainment room, concierge and spa service, musicians for hire, sports and boating excursions, VIP treatment at the city’s leading beach club and most renowned restaurants, and more. “Given that guests enjoy complete privacy and security in the most exclusive area in Puerto Vallarta, commandeering the entire 10,000 square foot space with all of the relaxation, solitude and discretion that affords, the result is a one-of-a-kind holiday providing an unparalleled culinary and luxury living experience.”
Higher calibre private jet jaunts
According to Sergey Petrossov, founder and CEO of JetSmarter—an industry-leading private jet company based in Dubai, people are increasingly growing accustomed to personalised experiences, so much so, that it isn’t a demand anymore; it is now an expectation that needs to be met.
In order for brands to be memorable, they need to remember their customers and offer unique customised experiences. JetSmarter achieves this by placing a heavy emphasis on member relationships, with each assigned a relationship manager who is responsible for creating personalised and customisable private travel experiences. “The travel industry is inundated with both high-end and luxury brands, however the distinction is relatively minor,” Petrossov says. “People often confuse high-end brands for luxury ones. Luxury brands essentially need to heighten their levels of service to be able to distinguish themselves from their high-end counterparts.”
Next generation travel tech eases and expedites
Artificial Intelligence (AI) is a tech trend that will continue to evolve at a rapid pace. According to Advito’s 2017 Industry Forecast, AI has already enabled a range of apps, bots and software that makes it easier for industry purveyors to interact with travellers at every step of a trip to expedite, ease and enhance. AI automates computer processes to work in the same way as the human brain. Natural language processing (NLP) helps computers understand human speech or typing, and AI then applies machine learning to provide a useful response.
Advito reveals that the travel industry is “well-positioned to embrace AI,” and also that the wider travel industry is adopting AI as, for example, KLM passengers are now able to use Facebook Messenger to confirm bookings, get boarding passes and flight status updates. “AI is still in its infancy, but it is in our immediate future,” the report asserts. “As it develops, it will help simplify complex travel decisions, shorten the buying process and deliver a more personalised offering.”
Travel is tough enough in the best of circumstances and is often replete with challenges. From crowded freeways, overbooked flights, Wi-Fi downtime and generally not having necessary items at hand, getting from point A to point B can be fraught with frustrations. Not surprisingly, technologists have responded with problem-solving gadgets and gear that exemplify tremendous innovation and ingenuity both in concept and execution.
One glowing example of this is the Bluesmart Suitcase. Billed as “the world’s first smart suitcase,” this carry-on keeps traveller’s belongings tracked, devices charged, bag secure and trips hassle-free thanks to integrated technology that syncs to an associated mobile app that’s compatible with both iPhone and Android.
The suitcase features a built-in battery/charger with 2 USB ports. The substantial 10.000 mAh battery can charge your phone up to six times, juicing up this and any other USB-connectable device from the USB port on the back or the inside. The bag also boasts a 3G+GPS tracker with global coverage to track the suitcase anywhere in the world; a scale built right into the handle that interfaces with the app to tell you the approximate weight of your suitcase; and a remote digital lock that can be set up to lock itself when you step away and to unlock when you return. The TSA- approved smart lock provides distance alerts, notifying you if you leave it behind. Of course, the bag needs to carry your belongings, so the main compartment does provide large space for clothes, shoes, and coats, while a secondary TSA-friendly compartment is able to accommodate up to a 15″ laptop.
Sector Sales Growth in 2017
Despite the fact that luxury sales fell flat in 2016 as consumers shunned traditional products, it is experiences—namely travel and entertainment—that are predicted to drive sector sales growth up ahead. "There is a progressive shift from physical products to experiences, especially in the last year," Federica Levato, partner at Bain & Company and co-author of the study, told Reuters, predicting that the trend would continue. With the world economy poised to regain momentum this year and the penchant among wealthy consumers to spend on travel and gourmet food and wine rather than clothes and accessories, the future is bright for high-end hospitality.
As the Executive Editor and Producer of “The Luxe List,” Merilee Kern is an internationally-regarded consumer trends expert, travel industry voice of authority and TV personality who spotlights noteworthy marketplace change makers, movers and shakers. She scours the marketplace for exemplary travel experiences, extraordinary events, and notable products and services. Reach her online at www.TheLuxeList.com, on Twitter at www.Twitter.com/LuxeListEditor and on Facebook at www.Facebook.com/TheLuxeList.